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123 HP Laserjet Pro MFP M281fdw

When you are having printer problems, you will have to find out if everyone is having this printer problem or if you are the only one having a problem. This document will provide the simple 123 HP Laserjet Pro mfp m281fdw troubleshooting steps to fix the printer problem you have encountered.

Printer offline

  • Download and run HP Print and Scan Doctor if you are using a system with Windows 8 or 10.
  • Follow the instructions given on screen to fix the issue and if the printer still shows that its offline or if you’re not using Windows 8 or 10 please follow the next step.
  • Change the print driver to the one you installed as it might have changed and please confirm if the printer is not set for offline use.
  • Try to reset your 123 HP Laserjet Pro mfp m281fdw printer when the printer is in “ON status” and restart your computer. Now try to reconnect and print.
  • If the printer is connected via USB or network, make sure that the correct port is selected.
  • If not select the correct port type if the selection does not match the current connection used by the printer.
  • If the print still shows that its offline follow the next step. Regularly update the printer firmware and if the problem still persists, continue to the next step.
  • Print a network configuration report from your 123.hp.com/ljpm281fdw printer and obtain the URL for the Embedded web server.
  • Browse through this URL in the system that is connected to the network.
  • Create a manual IP address under the network tab and click apply for the changes to get saved.

Load paper error

  • Remove the stack of paper from the input tray. Check if any obstruction inside the tray.
  • Make sure that nothing blocks the paper from engaging with the rollers.
  • Check the condition of the paper and replace it, if it is ripped, bent or curled.
  • Confirm that, all the paper in the stack are of same size and type. Do not load mixed types of paper in the tray.
  • Turn on the printer, wait until the carriage moves to the right side of the printer and becomes idle.
  • Open the ink cartridge access door to gain access to the rollers. Moisten a clean, lint-free cloth with filtered water.
  • Press the cloth against the roller, and then rotate the roller upward with your fingers. Remove the debris present on the roller.
  • Unplug the power cord from the rear of your printer and from the wall outlet. Wait for 30 seconds and reconnect the power cord.
  • Return to the document you were trying to print and open the file menu. Select the option Print. Open the Properties dialogue box from the Print window.
  • Select the Paper tab. Choose the paper size that matches the paper in the printer.
  • Click ok and try to print the document. If the problem persists, then service the printer.

Paper Jam

  • Turn off your printer and disconnect the power cord to allow the paper feed rollers to turn freely.
  • Open the rear access door and inspect the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed.
  • Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening.
  • Make sure that there is no paper debris in the fuser area and duplexer slot. Check if the carriage moves freely.
  • Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet.
  • Discard any paper that is damaged, and then reload the paper into the paper tray.
  • Unlock the print cartridge access door. Verify if there is any paper debris or labels stuck on the small metal pressure rollers that ride on the main feed roller.
  • Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications.
  • Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray.
  • Connect the power cord and turn on your 123 HP Laserjet Pro mfp m281fdw printer. Try to print a sample and if the error persists, then service the printer.
Won’t Print
  • Power reset your printer by turning it on and disconnecting the power cord. Wait for a minute and reconnect the power cord and turn on your printer.
  • Confirm the printer connection and network name. Make sure the wireless icon on your printer’s control panel is on.
  • Open the Wireless network menu to make sure that the 123.hp.com/ljpm281fdw printer is connected to the same network as your computer.
  • If your printer is connected to your computer via a USB cable then unplug the USB cable from the USB port of the printer and computer.
  • Reconnect the USB cord after a minute. Your security software might prevent the printer from accessing the computer, so reconfigure the settings.
  • Uninstall the printer driver from your system and download the latest driver from our website.
  • Check the Estimated Ink Level in your printer’s control panel. Replace the cartridge that is low on the level of ink.
  • Check if the cartridges are placed properly in their slots.
  • Make sure that the black cartridge is placed on the right side and tri-color cartridge is placed on the left side of the cartridge holder.
  • Download and run the HP Print and Scan Doctor application.
  • In the HP Print and Scan Doctor results screen, check if you have received a white checkmark. If so, then your HP Laserjet Pro mfp m281fdw printer has passed the tests.